SUPPORT PERFORMANCE

Analytics

See email activity, replies and the conversations that need attention.
Read-only · imported Gmail records

Incoming emails

—

Distinct incoming messages
Selected period

Sent emails

—

All outgoing messages
Selected period

Conversations replied to

—

Each conversation counted once
Selected period

CURRENT SNAPSHOT

Awaiting reply now

—

Latest message is incoming; unresolved.
Independent of the selected period.

Email activity by day

Incoming and sent messages · Australia/Sydney

IncomingSent

Choose a day to inspect its figures.

Inspect day

Sent emails include outgoing-only conversations. “Conversations replied to” counts threads with a reply following an incoming message.

Conversation status

Current snapshot · all eligible stored conversations

Now

How these numbers are counted

Incoming / sent emails: Distinct message IDs dated within the selected Sydney days. Replayed imports do not add to the totals.
Conversations replied to: One count per conversation with a sent message in the period that follows an incoming message. The earlier incoming message may be outside the period.
Awaiting reply now: The latest message is incoming and the conversation has not been completed. This is a snapshot across all available history, so changing the date range does not change it.
Conversation status: The current workflow stage. Moving a card to Reply ready or Completed does not establish that an email was sent.
History and freshness: All stored records must be counted, independent of inbox pagination. Complete stored data and a complete Gmail mailbox are different claims. Live coverage still needs to be verified.

YOUR DAILY WORKSPACE

Support inbox

Every conversation. One clear next action.

Sample workspace

Sample messages and templates only. Edits are saved in this browser when available. No real emails are read or sent.

RESTRICTED TESTING

Admin & testing

The same workspace, with development tools available.

Testing workspace

Choose a source, then open its inbox.

Case source

Sample editing, approval and simulated sending are available in the Interactive sample workspace.

Feature configuration

Smart enquiry categorisation

Staff assignment

Real reply approval & sending

Automatic Gmail sync

Unlocking this area does not activate unfinished features.

WORKLOAD & FOLLOW-UPS

Case overview

Ownership, outstanding work and approval queues.

TIMETABLE TOOLS

Day Planner

Plan class dates and copy the results for emails or attendance sheets.

CONSISTENT GUIDANCE

Skills & workflows

Verified instructions and proposed operational capabilities.

Verified instruction source

VIITE Email Writing

Concise Australian English drafts. Preserve supplied dates, facts and actions. Flag missing information and unsupported consequences.

Registry version 1 · Interactive ChatGPT use
No mailbox operations from this skill alone.

Existing calculation tool

Class date calculation

Start and end dates, selected weekdays, Victorian public holidays, manual exclusions and copy-ready attendance outputs.

Original calculator embedded · Holiday coverage 2026–2028, with limitations.

Proposed workflow

Review & approval

Review the exact draft and recipients. Editing or a new inbound message resets approval. Management review is demonstrated with a demo role.

Browser demonstration · Production roles not connected.

Proposed workflows

Fees & refunds

Request Accounts verification and escalate refund decisions. Approved fee rules and current balances must come from confirmed VIITE records.

No fee formulas or policy decisions assumed.

Proposed workflows

Certificates & course progress

Identify outstanding marking, placement or completion requirements from verified records and refer the next action to the accountable department.

Policy sources and operational rules still to be confirmed.

Proposed integration

Gmail synchronisation

Read-only import first, followed by reviewed drafts and reconciliation against actual Gmail sent-message records.

No live synchronisation in this HTML prototype.

BROWSER WORKSPACE HISTORY

Activity

Changes made to the sample cases in this browser.

This local history demonstrates the intended audit experience. It is not an immutable production audit log.

WORKSPACE PREFERENCES

Workspace setup

Set up your ChatGPT handoff and staff access.

Team access

Sign in to save priorities and move cases.

ChatGPT handoff

Use one ongoing ChatGPT Project for VIITE case assistance. Copy its homepage link from your browser, not an individual conversation link.

Designated ChatGPT Project homepage

VIITE Support Intelligence Case Assistant is the default destination. Saved changes and cleared links apply only in this browser; other browsers and devices have their own settings. Paste each case prompt into a separate new conversation, or manually reopen the existing case conversation in your Project. Opening the Project does not create a conversation or submit a prompt. No case content is included in the URL.

Copy prompt→Run in ChatGPT→Import result→Review draft

Prototype connections

Gmail	Not connected
ChatGPT analysis	Operator-assisted prompt copy
Shared case database	Not connected · local sample state
Approval identity	Demo role selector only
Email sending	Simulation only
Date Planner	Existing calculator embedded

Reset restores the seven sample conversations and clears their local history. It leaves your saved Project link in place.